Refund policy
Return and Refund Policy
Last updated: July 2, 2026
Thank you for shopping with RobustCollex LLC.
RobustCollex LLC is an independent reseller of trading cards, collectibles, sealed products, graded cards, and related hobby items. Because trading cards and collectibles are condition-sensitive, tamper-sensitive, and market-price-sensitive, returns and refunds are handled under the policy below.
Brand names, product names, logos, trademarks, images, and references may appear in product listings for identification and descriptive purposes only. RobustCollex LLC is not affiliated with, sponsored by, endorsed by, licensed by, authorized by, or officially connected with The Pokémon Company, Nintendo, Game Freak, Creatures Inc., PSA, CGC, Beckett, eBay, Whatnot, TCGplayer, or any other third-party brand, marketplace, grading company, manufacturer, or intellectual property owner.
Returns, Refunds, and Exchanges
All sales are considered final once an order is placed, except where an exception is approved by RobustCollex LLC or required by applicable law.
A return, refund, replacement, or store credit may be considered only if:
- The wrong item was shipped.
- The item received is materially different from the listing.
- The item arrived damaged in transit and proper documentation is provided.
- The order was canceled by RobustCollex LLC before shipment.
- A refund is required by applicable law, payment processor rules, or carrier claim resolution.
RobustCollex LLC does not accept returns or issue refunds for:
- Buyer’s remorse.
- Change of mind.
- Duplicate purchases.
- Market price changes.
- Failure to read the listing.
- Failure to review photos, scans, titles, descriptions, or condition notes.
- Disagreement with future resale value.
- Disagreement with a grading company’s result after purchase.
- Pull-rate disappointment from sealed products.
- Claims made after the required reporting window.
- International customs delays, duties, taxes, tariffs, brokerage fees, or buyer refusal to pay import-related charges.
Trading Card Condition Disclaimer
Raw trading cards are sold based on the condition stated in the product listing. Condition categories may include, but are not limited to:
- Near Mint.
- Lightly Played.
- Moderately Played.
- Heavily Played.
- Damaged.
- Sealed.
- Graded.
- As pictured.
Card condition is inspected in good faith, but raw card condition is inherently subjective. Minor differences in opinion regarding whitening, print lines, centering, surface marks, edge wear, corner wear, scratches, factory defects, holo marks, or similar condition factors do not automatically qualify an order for return or refund.
Photos, scans, written descriptions, titles, and condition notes are part of the product listing. Buyers are responsible for reviewing all listing details before purchasing.
RobustCollex LLC does not guarantee that any raw card will receive a specific grade from PSA, CGC, Beckett, SGC, TAG, or any other grading company.
Sealed Product Policy
Sealed products must remain factory sealed to qualify for any approved return or claim review.
Once a sealed product is opened, partially opened, resealed, tampered with, damaged after delivery, or altered in any way, it is not eligible for return.
RobustCollex LLC does not guarantee:
- Pull rates.
- Specific cards.
- Chase cards.
- Card grades.
- Centering.
- Print quality.
- Factory collation.
- Pack contents beyond manufacturer representation.
- Future resale value.
Sealed products are sold as collectible merchandise, not as a guarantee of any specific card, grade, pull, return, or value.
Graded Card and Slab Policy
Graded cards are sold based on the grading company, certification number, assigned grade, slab condition, photos, title, description, and listing details available at the time of sale.
RobustCollex LLC does not guarantee:
- Regrade results.
- Crossover grades.
- Future grading-company opinions.
- Future resale value.
- Population report changes.
- Buyer opinions about the assigned grade.
Returns are not accepted for graded cards unless the wrong item was shipped, the listing was materially inaccurate, the item was damaged in transit and properly documented, or a return is required by applicable law.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, incorrect, or missing items, contact RobustCollex LLC within 48 hours of delivery at:
The buyer must include:
- Order number.
- Buyer name.
- Clear photos of the item.
- Clear photos of the shipping label.
- Clear photos of all packaging.
- Clear photos of any visible damage.
- A brief explanation of the issue.
Do not throw away the item, packaging, mailer, box, label, padding, or packing materials until the issue is fully resolved. Carriers, insurers, payment processors, or RobustCollex LLC may require this evidence to review or approve a claim.
Failure to provide complete documentation may result in denial of the claim.
Return Approval Required
Do not send any item back without written approval from RobustCollex LLC.
If a return is approved, RobustCollex LLC will provide return instructions. The item must be returned in the same condition it was received.
A refund, replacement, or store credit may be denied, reduced, or delayed if the returned item is:
- Opened.
- Altered.
- Swapped.
- Damaged after delivery.
- Missing components.
- Missing packaging.
- Not the same item originally shipped.
- Returned without approval.
- Returned outside the required timeframe.
- Otherwise inconsistent with the approved return reason.
RobustCollex LLC may inspect returned items before issuing any refund, replacement, or store credit.
Return Shipping Costs
If a return is approved because of an error by RobustCollex LLC, such as the wrong item being shipped, RobustCollex LLC may provide a return label or otherwise cover reasonable return shipping costs.
If a return is approved for any reason not caused by RobustCollex LLC, the buyer is responsible for return shipping costs unless otherwise required by applicable law.
Original shipping charges are non-refundable unless the issue was caused by RobustCollex LLC or a refund is required by applicable law.
International Orders and Returns
International returns must be approved in writing before shipment.
Unless the return is caused by an error by RobustCollex LLC or required by applicable law, international buyers are responsible for return shipping costs, customs forms, duties, taxes, tariffs, brokerage fees, carrier fees, and any other import/export-related charges.
RobustCollex LLC is not responsible for international return packages that are lost, delayed, abandoned, refused, seized, or returned due to customs issues, unpaid duties, inaccurate customs information provided by the buyer, or import restrictions in the buyer’s country.
International buyers are responsible for understanding their country’s import rules, customs requirements, duties, taxes, tariffs, carrier fees, brokerage fees, and restrictions before placing an order.
Buyer Responsibility
Buyers are responsible for:
- Providing accurate shipping information.
- Reviewing product listings before checkout.
- Reviewing photos, scans, titles, descriptions, and condition notes.
- Monitoring tracking information.
- Promptly reporting any order issue.
- Keeping all packaging and evidence if an issue occurs.
- Understanding import rules and charges for international orders.
RobustCollex LLC is not responsible for buyer errors, including incorrect addresses, failure to pick up packages, refusal of delivery, failure to pay import charges, or failure to review product details before purchasing.
Refund Timing
Approved refunds are issued to the original payment method unless another resolution is approved by RobustCollex LLC.
Refund processing times may vary depending on Shopify, the payment processor, card issuer, bank, or financial institution.
Original shipping charges are non-refundable unless the issue was caused by RobustCollex LLC or a refund is required by applicable law.
Duties, taxes, tariffs, customs charges, brokerage fees, carrier fees, and other import-related charges are generally non-refundable by RobustCollex LLC unless those charges were collected by RobustCollex LLC and a refund is required by law or payment processor rules.
Chargebacks and Payment Disputes
If there is a problem with an order, contact RobustCollex LLC first at:
RobustCollex LLC keeps order records, product photos, condition notes, shipping labels, tracking numbers, delivery confirmations, customs documentation, customer communications, and packaging documentation when available.
Fraudulent claims, item swapping, false damage claims, false non-delivery claims, payment abuse, improper chargebacks, or false customs-related claims may result in order cancellation, refusal of future service, account restriction, submission of evidence to the payment processor, carrier, insurer, marketplace, or other available remedies.
Order Cancellations
RobustCollex LLC reserves the right to cancel any order before shipment due to:
- Inventory errors.
- Pricing errors.
- Listing errors.
- Suspected fraud.
- Payment risk.
- Address issues.
- International shipping restrictions.
- Customs or import restrictions.
- Unusual order activity.
- Platform errors.
- Product availability issues.
- Operational concerns.
If RobustCollex LLC cancels an order before shipment, the buyer will receive a refund for the canceled portion of the order.
Once an order has shipped, it cannot be canceled. Any post-shipment issue will be handled under this Return and Refund Policy.
Abuse, Fraud, and Service Refusal
RobustCollex LLC reserves the right to refuse service, cancel orders, restrict future purchases, or decline return requests when there is evidence of abuse, fraud, item swapping, false claims, repeated unreasonable disputes, payment risk, or conduct that creates operational or financial risk to the business.
Policy Updates
RobustCollex LLC may update this Return and Refund Policy from time to time. The version posted at the time of purchase will generally apply to that order unless a different resolution is required by applicable law.
Contact
For return, refund, or order issue questions, contact:
RobustCollex LLC
Email: info@robustcollex.com
Customer Support Availability: Online orders may be placed 24/7. Customer support messages are reviewed daily. We typically respond within 1–2 business days.